Job Details

Position: Technical Support Analyst (Ref: 9972)
Location: Staunton, VA 24401 USA
Duration: 5 Months 15 Days - Contract
Openings: 1
Deadline: 01/20/2022
Pay Rate:Login

Description:

*100% ONSITE
Local Candidates preferred.

We are seeking a Technical Support Analyst with extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Position will primary focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Roles:
• Skill in the use of Gmail.
• Skill in troubleshooting tools and managing and administering desktops and wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups.
• Experience working with help request tracking and reporting tools.
• Strong Customer Service skills that include a “customer first” attitude.
• Position is responsible for agency-specific end user support.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
• Experience with creating training documentation.

Required / Desired Skills

  • Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, MS Teams, and Gmail. (Required 5 Years)
  • Skill in troubleshooting tools and managing and administering desktops and wireless devices. (Required 5 Years)
  • Experience working with help request tracking and reporting tools. (Required 5 Years)
  • Ability to communicate effectively verbally and in writing with individuals and groups. (Required 5 Years)
  • Strong Customer Service skills that include a (Required 5 Years)
  • Provide computer training for field staff (Desired 4 Years)

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