Job Details

Position: Customer Care Technical Analyst (Ref: 9736)
Location: Richmond, VA 23219 USA
Duration: 6 Months 3 Days - Contract
Openings: 6
Deadline: 11/29/2021
Pay Rate:Login


***50% ON SITE & 50% Remote required beginning Jan 3.

Customer Care Technical Analyst

• Demonstrated analytical and technical skills to troubleshoot and solve internet application, browser issues, connectivity and other system problems.
• Must have excellent analytical, technical and communication skills in order to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems.
• Document user or system issues and escalate to appropriate team members or groups.
• Ability to interpret and understand impacts of procurement policy and procedures to system functions while closing a high number of issues daily with a sense of urgency and providing excellent customer service.
• Skilled in multi-tasking; managing multiple IT related work efforts; monitoring, assigning, and addressing trouble tickets; troubleshooting, and balancing priorities of other assigned workloads.
• Excellent written and verbal communication skills at both technical and non-technical levels.
• Excellent customer service skills and experience.
• Demonstrated organization and prioritization skills. Experience with a Help Desk issue ticket tracking systems.
• Excellent interpersonal skills with a high degree of tact and diplomacy to promote a positive image of team.
• Conflict management skills to handle difficult customer situations. Positive attitude and demonstrated excellent teamwork skills.

Required / Desired Skills

  • Software/hardware skills: Windows Operating System, (v10 or above) (Required 3 Years)
  • Strong application troubleshooting in internet browsers (Chrome, Edge, Safari, and Internet Explorer 10 or above) (Required 3 Years)
  • Experience with Outlook and GMail email (Highly Desired 3 Years)
  • Microsoft Office products including Word, Excel, Power Point (v16 or above) (Highly Desired 3 Years)

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