Job Details

Position: Help Desk Analyst (Ref: 9735)
Location: Augusta, ME 04333 USA
Duration: 7 Months 6 Days - Contract
Openings: 1
Deadline: 11/26/2021
Pay Rate:Login

Description:

We are seeking a Help Desk Analyst to be a member of the Data Team Helpdesk which is the front-line support for data entry and reporting. The Helpdesk supports multiple data systems and provides both phone and email support.

Skills:
• Provide excellent customer service by providing guidance on the proper reporting of data and use of the data systems.
• Communicate and follow-up on information system issues and enhancement requests to internal and external application support teams.
• Assist to enforce policies that will improve the quality and consistency of the data collected.
• Support the ongoing implementation, by providing quality control, as it relates to the data.
• Work with all Department and local staff to train in the collection and use of data. Actively participate in scheduled training sessions for local administrators on using the Departmental information systems.
• Work with Departmental Teams to provide suggestions to upgrade information systems, make changes in the structure, and order specialized reports.
• Consult with Helpdesk Manager and other data team members on work assignments, discuss work progress, and assignment of specific tasks, to ensure sub-team mission, goals and objectives are met.
• Maintain user manuals for Departmental information systems supported by the Helpdesk
• Performs other related tasks as required.
• Maintain professional attitude and appearance
• Previous experience assisting individuals’ complete tasks over the phone.
• Previous experience assisting individuals’ complete tasks through email.
• Previous experience in providing excellent customer service.
• Previous experience providing technical call center support.
• Previous experience with school related data preferred.

Required / Desired Skills

  • Proficiency in conflict resolution. (Required 2 Years)
  • Managing the email accounts, calendars, and mailboxes. (Required 2 Years)
  • Excellent Verbal & Written communication skills should be excellent. (Required 2 Years)
  • Maintain professional attitude and appearance (Required 2 Years)
  • Previous experience assisting individuals’ complete tasks over the phone. (Required 2 Years)
  • Previous experience assisting individuals’ complete tasks through email. (Required 2 Years)
  • Previous experience providing technical call center support. (Required 2 Years)
  • Strong customer service skills, issue resolution. (Required 2 Years)
  • Understanding of data, reporting, and workflow for all data entry. (Required 2 Years)

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