Job Details

Position: Workstation Support Specialist (Ref: 8831)
Location: Harrisburg, PA 17101 United States
Duration: 1 Years 0 Months 21 Days - Contract
Openings: 1
Deadline: 06/15/2021
Pay Rate:Login

Description:

We are seeking a Workstation & Printer Support Specialist with experience working in a Microsoft Windows environment. The successful applicant will have a background in the management of Microsoft Windows 10 devices, iOS devices, Apple OSX devices, and managing (MFP) printer fleets.

Candidate is responsible for daily workstation operations at the Delivery Center Server Farm location. Candidate will provide maintenance and support of endpoints both on-site and remote. Responsible for the implementation, management, support and maintenance of various system software products and hardware components that comprise enterprise endpoint computing.

Candidate will provide system engineers with technical support for break/fix issues as needed. Monitor Remedy Incident queue for reported issues, both on-site and remote. Perform physical endpoint support tasks including, but not limited to Windows imaging via SCCM OSD process, asset management, sending and receiving of equipment, serve as point-of-contact for Lexmark printer fleet, and participate in projects as determined by the Delivery Center Endpoint Manager.

The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities:
• Monitor Remedy incident queues for issues, take ownership and assist customers as needed.
• Keep all support tickets up to date and well documented.
• Update technical support documentation as needed and create new documentation on issue resolution for other teams.
• Actively works with other Endpoint technical teams including SCCM, SCOM, and Active Directory
• Engages with vendors as directed by the Endpoint Manager to troubleshoot and resolve technical issues.
• Other duties as assigned by the Endpoint Manager.
• Obtain requirements and work closely with technical teams and management to deliver robust and secure solutions for technical issues.
• Have knowledge with a variety of software tools, including those related to support and implementation of endpoints.
• Provide consultation and knowledge transfer with respect to software tools, hardware components, and peripherals.
• Have a strong track record of understanding and shows interest in current and emerging technologies demonstrated through training, job experience, certifications, education and/or industry activities.
• Be a strong team player – collaborate well with others to solve problems and actively incorporates input from various sources.
• Demonstrate a customer focus – building and maintaining strong customer relationships.
• Have strong analytical problem-solving skills – can communicate in a clear concise manner and effectively relays information to management; anticipates obstacles and develops solutions for resolution.
• Be change oriented – actively generates process improvements, supports, and drives change, and confronts difficult circumstances in creative ways.

SPECIAL CONDITIONS
• Must be able to work various hours and locations based on business needs
• Employment is subject to a criminal background check
• This requisition requires a first-round video interview via Microsoft Teams
• Manager requires that candidates be local (within 1 hour) to the Harrisburg, PA area

Required / Desired Skills

  • Prior experience supporting Windows 10 and MacOSX devices in organizations with 500+ users (Required 3 Years)
  • Experience supporting endpoints as listed in Complete Description above (Required 3 Years)
  • Basic workstation management knowledge of SCCM (Required 3 Years)
  • Experience with Microsoft PowerShell, batch, and VB script languages (Required 3 Years)
  • Technical writing and documentation library management (Required 3 Years)
  • Basic Knowledge of IT Project Management techniques and processes (Required 3 Years)
  • Microsoft Windows 10 and Apple OSX administration experience (Highly Desired 3 Years)
  • Valid Pennsylvania Driver’s License and reliable transportation (Required 3 Years)
  • CompTIA A+; or equivalent combination of education and experience (Highly Desired 3 Years)

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