Job Details

Position: Desktop Support Specialist (Ref: 8825)
Location: Georgetown, DE 19947 USA
Duration: 11 Months 8 Days - Contract
Openings: 1
Deadline: 07/26/2021
Pay Rate:Login

Description:

***Onsite from day one

We are seeking a Desktop Support Specialist who supports in-house teams and responds in person to helpdesk tickets.

Role:
• Responsible for the execution of Service Desk contact, problem, incident and request management policies and procedures.
• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management entities.
• Responsible for logging incidents and problem resolution activities into a computerized tracking system.
• Responsible for maintaining a robust and accurate knowledge base repository.
• Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
• Responsible for generating help desk related performance statistics, as required.
• Responsible for training support staff, as required.
• Responsible for performing other tasks, as assigned.
• Position resides in Georgetown Delaware and has frequent travel requirements to Milford and Dover (not reimbursed)

Required / Desired Skills

  • Prior experience Installing, configuring, supporting and maintaining physical and some virtual Windows Servers (Required 2 Years)
  • Prior experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices (Required 1 Years)
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Windows 7 and 10 OS (Required 3 Years)
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Mac OS (Required 1 Years)
  • Prior experience with one or more of the following: KACE, SCCM, BigFix,or MDT (Required 1 Years)
  • Excellent communication skills (both written and oral) (Required 1 Years)
  • Prior experience Troubleshooting and Diagnostic of hardware and software (Required 3 Years)
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Android OS (Highly Desired 1 Years)
  • Customer service, oral, and written communication (Highly Desired 1 Years)
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of iOS (Highly Desired 1 Years)
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Linux (Highly Desired 1 Years)
  • Knowledge of reading and writing Powershell Code (Required 1 Years)
  • Building Software Packages for one of the following systems SCCM, BigFix, MDT, KACE SMA in an enterprise environment. (Required 1 Years)

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