Job Details

Position: Help Desk Analyst (Ref: 7738)
Location: Hartford, CT 06106 USA
Duration: 1 Years 3 Months 15 Days - Contract
Openings: 4
Deadline: 09/17/2020
Pay Rate:Login

Description:

Seeking a technician to provide help desk and desk-side services to staff in various locations. Maintaining a customer focus is essential and you will need to be able to triage problems, troubleshoot issues and work with users and staff at all levels to resolve support requirements quickly and efficiently. The consultant will be expected to work with various hardware including Dell, HP, and Lenovo. Microsoft Windows 7/10 is the base client operating system. Office 2013/Office365 is the standard desktop productivity package. Systems are loaded with an image and controlled through group policies. Maintaining good customer relations while triaging and resolving issues is key.

In the role of the Helpdesk Technician the following services are required:
• Assist to staff in solving computer issues.
• Excellent communication, presentation, collaboration, and interpersonal skills.
• Demonstrated ability to deliver business and technical value.
• Must be highly organized, pro-active, and self-directed. Must be able to perform with minimal supervision.
• Must have extraordinarily strong abstract thinking and problem-solving skills.
• Must have incredibly good verbal and written communication skills.
• Takes proactive escalation of problems, flaws, and risks to upper management before serious impact on ROI.
• Coordinates with the other analysts on issues dealing with matters that cross domains and have dependencies. Defines, Documents, and communicates with entire team.
• Process Security and IT equipment requests
• Interface with the user(s) and sponsor(s) and all other stakeholders to determine their (evolving) needs.
• Ensures that all documentation libraries and artifacts are maintained in the most current state and never allowed to become obsolete.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
• Communicate key insights and findings to team

Required / Desired Skills

  • PC Hardware and software troubleshooting and imaging (Required 2 Years)
  • End user support - face to face, remote control and via telephone (Required 2 Years)
  • Experience with Windows 10 support (Required 2 Years)
  • Experience with Office 365 support (Required 2 Years)
  • Familiarity with Windows operating systems and Active Directory (Required 2 Years)
  • Excellent customer service skills (Required 2 Years)

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