Job Details

Position: IT Trainer (Ref: 7412)
Location: Tifton or Jesup,GA,31794,United States
Duration: 1 Years 1 Months 10 Days - Contract
Openings: 1
Pay Rate:Login

Description:

The IT Trainer will provide classroom training to staff on a variety of information systems on a continuing basis. Position will include in-state travel. Training content is expected to include a developed in-house software and systems (training will be provided upon hire), COTS applications, Microsoft Office, SharePoint, Oracle Business Intelligence (OBIEE).

Responsibilities:
• Participate in IT Projects to design and develop learning materials
• Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
• Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
• Maintain, coordinate, and communicate training schedules with end users and stakeholders
• Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
• Collect and maintain training data to support department key performance indicators
• Make arrangements for external vendor provided training at training centers
• Conduct training courses, customer webinars, on-site customer training, and user group sessions
• Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
• Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
• Remain knowledgeable about IT applications and business strategies as related to training materials and courses
• Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
• Provide user training support with IT product launches and go-lives
• Travel to business locations (within State of Georgia) to conduct training
• Ability to maintain professionalism and order within the classroom to complete course objectives
• Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities

Required / Desired Skills

  • Microsoft Office (Required 5 Years)
  • Bachelor's degree in or Technical Communications, Teaching, IS, IT or other technical field (Required 4 Years)
  • Work experience in the field of IT technical training and train-the-trainer training (Required 4 Years)
  • Work experience in developing role based end user training materials for IT applications/systems (Required 4 Years)
  • Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills (Required 2 Years)
  • Experience in course design and development (Required 2 Years)
  • Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training) (Required 2 Years)
  • Ability and flexibility to travel frequently within State of Georgia (Required 2 Years)
  • Strong commitment to providing superior customer service (Required 2 Years)
  • Excellent verbal and written communication skills (Required 2 Years)
  • Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training (Required 2 Years)
  • Hands-on, can-do attitude (Required 2 Years)
  • Able to maintain personal credit card for any expenses, Client will not provide advance payment on expenses, but will reimburse authorized expenses (Required 1 Years)
  • Ability to maintain a valid driver license, capable of driving/operating a car, able to use personal car for travel (Required 1 Years)
  • Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials (Required 1 Years)
  • Experience with developing content for workforce teaching and instruction (Highly Desired 1 Years)
  • Experience with course content creation tools such as Captivate, Camtasia, or Articulate Storyline (Highly Desired 1 Years)
  • Strong technical background in computers, transportation, or government (Highly Desired 1 Years)
  • Familiarity with ITIL or REMEDY (Highly Desired 1 Years)

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