Job Details

Position: Application Support Generalist (Ref: 7280)
Location: Kennesaw,GA,30144,USA
Duration: 9 Months 6 Days - Contract
Openings: 1
Pay Rate:Login

Description:

We are seeking an Application Support Generalist to be responsible for support and maintenance of on-premises and cloud based enterprise applications and systems and functions as liaison between end users and technical support staff.

KEY RESPONSIBILITIES:
• Provides support and maintenance of on-premises and cloud based enterprise applications including but not limited to: management of user accounts, system configuration, security settings, problem resolution, monitoring, testing, troubleshooting, documenting, and providing end-user training
• Works closely with multiple internal teams across disparate groups to resolve client support issues
• Understands customer requests and provides support for departments
• Update and resolve service request and tickets in a timely and professional manner
• Escalates issues to more senior staff as appropriate
• Other duties as assigned
• Bachelor’s Degree or equivalent combination of education and experience.
• 2 years of job related experience
• Experience installing and supporting cloud based and on-premises enterprise applications
• Strong communication and interpersonal skills with a focus on customer service & the ability to communicate technical concepts to non-technology staff
• Ability to work well within a team environment
• Ability to prioritize, attention to details, and organizational skills
• 2 years of experience working in Higher Education
• Experience with Windows and/or Linux servers, IIS, Apache, etc.

Note: There is a high probability that this position will telecommute for the short term and then required on-site.

Required / Desired Skills

  • IT Help Desk Experience (Required 2 Years)
  • Experience installing and supporting cloud based enterprise applications (Required 2 Years)
  • Incident Management/Ticketing Systems (Required 2 Years)
  • Networking Concepts (Required 2 Years)
  • Software Troubleshooting (Required 2 Years)
  • MS Office Suite (Required 2 Years)

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Professional Tech Integration, Inc., Computers  Sys Designers & Consult, Norcross, GA