Job Details

Position: IT Support Specialist (Ref: 6936)
Location: Albany,GA,31701,USA
Duration: 11 Months 17 Days - Contract
Openings: 1
Pay Rate:Login

Description:

We are seeking an IT Support Specialist that manages a multiuser computer system or local area network with minimal direction within an assigned geographical area, facility, division or office. Provides system installation, network/server access, control and troubleshooting. Provides support and technical assistance to computer users. Analyzes information needs and provides business solutions using computer packaged software. Generates reports for management and staff. Demonstrates knowledge of information systems including data collection and data distribution. Incorporates an understanding of the business needs of offices or districts, and of available technology into problem solving. May act as a lead worker or supervisor for other technical support staff. Demonstrates knowledge of policies and procedures.

Roles:
• High school diploma or GED AND Two years of education
• Experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
• Completion of an associate's degree in a computer related field and experience providing support services on a multi-user computer system or a thorough knowledge of desktop and multi-user software applications.
• Three (3) years of work experience providing software and hardware technical assistance to customers and/or one (1) year of previous experience providing phone support technical assistance in a help desk environment.
• Demonstrates ability to operate computer peripheral devices.
• Demonstrates ability to install, configure, and/or troubleshoot desktop and multi-user serves, software, and peripheral devices.
• Demonstrates ability to install and maintain components of voice and/or data communication networks.
• Demonstrates ability to perform small part installations or modifications to electronic equipment.
• Adapt to changing technical environment and variable workloads.
• Committed to providing quality customer service.
• Demonstrates ability to convey complex technical information orally and in writing to diverse customers with varying levels of technical knowledge with tact and courtesy.
• Demonstrates ability to provide technical support and assistance with computer operating systems, local area networking, hardware and software.
• Demonstrates ability to work in a team environment.
• Ability to bend, climb, lift and move in confined spaces.
• Demonstrates ability to analyze and resolve hardware/software problems which have not been experienced previously.
• Demonstrates ability to solve practical problems in installing hardware/software using mathematical and statistical techniques.

Required / Desired Skills

  • Associate’s Degree in Computer Information Systems or a related field (Required 2 Years)
  • IT Helpdesk Support (Required 1 Years)
  • Hardware/Software troubleshooting on Computer, Laptops, Printers/Copiers (Required 1 Years)
  • Windows 7 & 10 (Required 1 Years)
  • Office 365 (Required 1 Years)
  • Must be self-motivated and able to work with minimal supervision (Required 1 Years)

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Professional Tech Integration, Inc., Computers  Sys Designers & Consult, Norcross, GA