Job Details

Position: Service Desk Analyst (Ref: 6931)
Location: Denver,CO,80203,USA
Duration: 8 Months 17 Days - Contract
Openings: 1
Pay Rate:Login

Description:

We are seeking a Service Desk Analyst to provide Tier I support for customers by answering phones, entering tickets, performing password resets and other duties as assigned. The Service Desk is responsible for Tier I and II support. The temporary positions include Tier 1 as well as answering all incoming calls to the Service Desk. Due to the importance and high visibility of this position, it is expected that a person coming in to the Service Desk have basic troubleshooting skills of computer systems and software, customer service skills and knowledge of answering phones in a call center environment. The work unit provides Tier I and II support for the operating systems, software, hardware, smart phones, printers and other IT equipment that enables staff to conduct their day-to day activities. The work unit provides Tier I, II support. The work unit also provides the proper security provisioning and de-provisioning of the end users. They also alert management of any security breaches.

Required / Desired Skills

  • A+ (Required 1 Years)
  • Active Directory (Required 3 Years)
  • Communication skills both verbal and written (Required 3 Years)
  • Microsoft Office Professional (Required 3 Years)

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