Job Details

Position: Business Process Specialist (Ref: 5574)
Location: Harrisburg,PA,17101,USA
Duration: 1 Years 2 Months 18 Days - Contract
Openings: 1
Pay Rate:Login


We are seeking a Business Process Specialist with extensive ServiceNow implementation and support experience, as well as experience supporting card access applications (Hirsch system a plus). Asset management experience not required, but a plus.

Initial focus of this engagement will be to document and support the business processes behind implementation of ServiceNow, as well as the Card Control application. Additionally, will support upgrade efforts for both systems, which will include business process analysis, testing and developing test scripts for same.

• The Business Process Specialist will perform business process analysis and documentation, testing, meeting with business units to help refine business processes, and overall support of the business units using these applications.
• This is a professional level non-supervisory position which may require coordination of business analyst activities being conducted by the team.
• Leverages excellent written and verbal communication skills. May coordinate activities of other project team members as part of a project (technical lead).
• Supports the technical team in relating business process to technical needs.
• Provides status of work to Team Lead.
• Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Business Process Team.
• Develops and maintains User Acceptance and QA Test plans for implementation efforts.
• Engages in ongoing process improvement.
• High level technical knowledge of the applications, as applicable to aid in business process analysis.
• Develops business requirements documents.
• Processes open incident tickets.
• Strong problem solving and analytical skills
• Interpersonal skills, ability to work in a dynamic team environment
• Adheres to schedules and project timelines
• Communicates issues/problems that may impact objectives

Required / Desired Skills

  • Business Process/Business Analysis Support (Required 3 Years)
  • Business process documentation experience (MS Office tools) (Required 3 Years)
  • Application Support in at least 3 of the Highly Desired Skills listed below: (Required 3 Years)
  • SAP (Plant Maintenance preferred) (Highly Desired 3 Years)
  • OnBase (Highly Desired 3 Years)
  • MS Dynamics (Highly Desired 3 Years)
  • MS Azure (Highly Desired 3 Years)
  • AgileAssets/Asset Management System (Highly Desired 3 Years)
  • Quality Assurance test case development/execution (Required 2 Years)
  • HP Quality Center (Nice to Have 2 Years)
  • Basic understanding of application development in Visual Studio .Net environment (Nice to Have 2 Years)
  • Bachelor’s degree in Information Technology or equivalent job experience (Required 4 Years)

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