Job Details

Position: Telecom Business Analyst (Ref: 5102)
Location: Harrisburg,PA,17101,USA
Duration: 6 Months 23 Days - Contract
Openings: 1
Pay Rate:Login


We are seeking a Business Analyst who will be accountable and responsible for independently performing high-level administrative and consultative work as it relates to Telecommunication Integration with IT Service Management and the ITIL Methodology. This position is part of a team and the purpose to provide, operate, and improve technology services through collaboration and innovation. This position fulfills the Business Analyst role for multiple ITIL based processes.

The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

• Defines and documents customer business functions and processes.
• Schedules, provides meeting agendas, and conducts facilitated workshops for requirements analysis.
• Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the enterprise.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Contributes to the plans, organizes and conducts business process reengineering/improvement projects.
• Researches and prepares statistical reports. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.
• Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
• Participates in system integration testing, user acceptance testing, and testing of new system functionality.
• Provides technical assistance in training, mentoring, and coaching professional and technical staff.
• Provides work direction to one or more technical or administrative staff or acts as a team lead on designated projects or assignments.
• Reviews design and technical requirements to ensure that business and functional requirements are met.
• Ensure that the customer’s goals and requirements are met.
• Must be able to estimate and plan own work.
• Must be able to meet schedules.
• Assist PM in developing estimates for projects.
• Escalates issues to management as appropriate.
• Prepares project change request documents and estimates for approvals.
• Responsible for RAID documentation based on meetings and interviews.
• Attends assigned application and subject-matter meetings as advisor/consultant.
• Assists in the development of standard documentation, layouts, templates and terminology.
• Ensures all documentation follows standards.
• Recommend decisions to process changes, based on analysis, process team, and SME input.
• Recommend decisions on technology alignment with the process, for Telecom review and approval.
• Work independently and as a team member.
• Communicate effectively, both orally and in writing.
• Interact with executives, various levels of management, IT Managers and CIOs.
• Use a computer and current Windows and MS Office suite products.
• Build detailed diagrams with Visio for Organization and Process relationship.
• Proofread documents accurately, using proper spelling, punctuation, and grammar.
• Organize and present process-related information, both orally and in writing.
• Read and interpret IT Service Management materials.
• Experience conducting Facilitated Workshops for requirements analysis.
• Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).
• Knowledge of formal requirements gathering methodologies.
• Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.
• Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.
• Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
• Experience developing Quality-of-service (non-functional) requirements - requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.
• Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
• Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.
• Strong organization and writing skills.
• Experienced developing graphic representations of complex business processes.

Required / Desired Skills

  • 4-year college degree or equivalent technical study (Highly Desired 4 Years)
  • ITIL V3 Foundation Certification (Required 4 Years)
  • Business, technical, or integration consulting (Required 5 Years)
  • Extensive experience with a broad range of enterprise level application development and IT services (Required 3 Years)
  • Experience in Business analysis / design for Telecom Services (Required 4 Years)
  • Excellent communication and interpersonal skills (Required 5 Years)

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