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Job Details

Position:	Intake Specialist (Ref: 18076)
Location:	Indianapolis, IN 46204 United States
Duration:	1 Years 5 Months 0 Days - Contract
Openings:	1
Deadline:	02/03/2026
Pay Rate:	Login

Description:

***Onsite

We are seeking an Intake Specialist. Candidate provides timely, appropriate, and professional responses. Intake staff shall answer questions, make referrals, draft complaints, and forward calls to appropriate staff. The Intake staff serves as professional members and provides a front-line response to the public for questions and issues. This position requires a strong level of organization as well as interpersonal skills, integrity, and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.

Responsibilities include but are not limited to the following
• Respond to online inquiries regarding the filing of complaints
• Effectively interview potential Complainants
• Analyze and summarize information received from online inquiries
• Prepare investigative work case files for investigations
• Send Notice of Complaints and interrogatories to relevant parties
• Provides excellent customer service, via telephone and in person
• Responsible for monthly reporting
• Analyze and apply relevant laws to establish jurisdiction over cases for enforcement areas
• May be responsible for drafting appropriate motions, including, but not limited to administrative dismissals and default orders
• Research databases for correct contact information for relevant parties and witnesses
• Other duties as assigned

Required / Desired Skills

• Ability to effectively communicate, both orally and in writing (Required 6 Months)
  
• Working knowledge of computers and Microsoft 365 (Required 6 Months)
  
• HS diploma or GED (Required 6 Months)
  
• Previous legal course work, paralegal type coursework (Required 6 Months)
  
• Administrative experience (Required 6 Months)
  
• Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws (Required 6 Months)
  
• Ability to type with speed and accuracy (Required 6 Months)
  
• Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law (Highly Desired 6 Months)
  
• Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed (Highly Desired 6 Months)
  
• Strong organizational skills with the ability to manage various projects simultaneously (Highly Desired 6 Months)