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Job Details

Position:	IT Support Specialist (Ref: 13525)
Location:	Richmond, VA 23219 USA
Duration:	1 Years 1 Months 7 Days - Contract
Openings:	1
Deadline:	05/30/2023
Pay Rate:	Login

Description:

***100% Onsite

We are seeking an IT Support Software Support Specialist to work on site for technology projects. This position provides services to maintain and support daily IT operations and the underlying technical infrastructure. This includes but is not limited to direct technical support for all IT-related equipment.

Roles:
• Experienced Application hands on support Business working in the technology space.
• Strong passion for user experience and keen eye on product design to deliver on user needs.
• With a passion for creating change, mission-minded business, and an insatiable appetite for knowledge.
• 5+ years of Technology experience with strong domain expertise in Customer Relationship, Digital Service space
• Strong Microsoft office supports MS excel, Teams SharePoint, Word, Outlook, desktop support light networking.
• Must pass State police background check.
• Used Data Analytical tools like Dataverse, Microsoft Excel, Pivot tables.
• Strong command on written and verbal communication skills
• Experience in identifying business opportunities based on analytics data, market trends, user research and benchmark testing results.
• Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout
• Proficient in gathering requirements from Business stakeholders and understanding project/business goals.
• Position will be hours 8am -5 pm

Required / Desired Skills

• Experience in providing information technology technical support either in hardware, software or some other IT (Required 4 Years)
  
• Demonstrated ability to ability to interpret complex information and provide informed analysis (Required 4 Years)
  
• Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems (Required 4 Years)
  
• Requires excellent written and verbal skills as well as IT savvy to assist customers (Required 4 Years)
  
• Demonstrated ability to use Microsoft Office suite (Required 4 Years)